This question has puzzled many for a long time. In view of the last few years and the struggling economy, I believe this question is more relevant than ever. This year has had record bank failures! And this news is not good for our industry. There is increased pressure on merchant service organizations and their agents to perform well and take care of their merchant's like never before. So when selecting a merchant account provider, what should you look for? You will likely agree that honesty and forthrightness is at the top. Is the company you are considering willing to disclose all fees including PCI compliance fees, cancellation fees, downgrade fees, and the more recent NABU and APF fees and so forth? Does the company you choose keep informed as well as keep merchants well informed of rate increases or entirely new fee structures? This is important since most businesses owners only think of their discount rate. With each passing year, I hav...
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